CRC Health Group Recognized for Best Practices

Written by crchealthgroup   // March 26, 2013   // Comments Off

MHCA logo

CRC Health Group has been recognized by MHCA (Mental Health Corporations of America) for Best Practices in client satisfaction with outpatient drug and alcohol addiction treatment services. CRC’s Camp Recovery Center outpatient drug and alcohol treatment facility achieved the highest client satisfaction scores based on results of a 36-question survey conducted in 2012 by MHCA’s National Data Center.

“Each year MHCA recognizes those providers who achieve the highest levels of customer satisfaction in their service category,” explains MHCA CEO Dale Shreve. “Camp Recovery Center has proven their commitment to excellent patient care. Putting clients first is clearly a hallmark of CRC practice.”

“CRC Health conducts over 14,000 surveys per year, surveying each of over 100 facilities each quarter,” explains Ed Neu, Director of MHCA’s National Data Center. “Obtaining the highest satisfaction score in 2012 for Outpatient Drug and Alcohol for the Camp Recovery Center is an important achievement. However, I am most impressed with CRC’s systematic use of the MHCA survey results to drive organization-wide continuous improvement in customer satisfaction. This improvement process has resulted in increased customer satisfaction scores across the entire organization over the past several years.”

“We are very proud that The Camp Recovery Center’s outpatient program has been recognized as a best practice among all outpatient drug and alcohol addiction treatment facilities,” said R. Andrew Eckert, CEO of CRC Health Group. “The achievement attests to our high standards and quality of care, and our commitment to clinical excellence. Each day, our organization serves over 30,000 patients and we dedicate ourselves to exceeding every person’s expectations in these areas.”

MHCA is a not-for-profit national association of invited private, not-for-profit behavioral health organizations, representing the highest quality healthcare providers in the U.S. Membership is comprised of 129 organizations in 31 states. Twenty-two non-member organizations also participated in the 2012 MHCA Customer Satisfaction Survey, including CRC.

Headquartered in Cupertino, Calif., CRC Health Group is the largest provider of specialized behavioral healthcare services in the nation. CRC offers an array of personalized treatment options, allowing individuals, families and professionals to choose the most appropriate treatment setting for their behavioral, addiction, weight management and therapeutic education needs. CRC is committed to making its services widely and easily available, while maintaining a passion for delivering advanced treatment. Since 1995, CRC has been helping individuals and families reclaim and enrich their lives.

by Kristen Hayes

Similar posts